If your order as a consumer (i.e. as a natural person for a purpose that is neither commercial nor can be attributed to self-employment following the Civil Code § 13), you can withdraw your order without giving any reasons, just by statement by fax, e-mail, simple letter or by returning our goods. The withdrawal must take place within a period of 14 days, which starts with the delivery of our goods, however no earlier than the time at which this information is received. The timely dispatch of the withdrawal or of the goods is deemed to be sufficient evidence that the withdrawal deadline has been observed.

If you place your order as a consumer (ie as a natural person for a purpose that may not be attributed to a commercial or independent professional activity as defined in § 13 BGB) you may cancel the contract, without giving any reason within 14 days or if the goods are at your dispposal befor the end of that period, by simply returning the shipment. The time limit begins after receipt of this information in writing (eg as a letter, fax, e-mail), but not before receipt of the goods by the recipient (in the recurring supply of similar goods, not before receipt of the first partial delivery) and also not before the fulfillment of our obligations under Article 246 § 2 in connection with § 1 paragraph 1 and 2 EGBGB and our obligations according to § 312e paragraph 1 sentence 1 BGB in conjunction with Article 246 § 3 EGBGB.

The posibility of withdrawal, also within the time limit, is not given in the following cases:

• Image, sound and data carriers, CDs, DVDs, software, insofar as the seal is broken or they were downloaded online;

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• Newspapers, magazines and pictorials;

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• Goods which were manufactured in accordance with customer specifications or which are clearly tailored to meet the customer’s personal needs;

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• Books, insofar as the protective covering has been opened or they were downloaded online;

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• Goods which were configured from standard components in accordance with customer specifications, e.g. individually configured computers or hardware with/without software installations, as soon as these are used or put into operation;

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• Kits built up by the Customer or such parts that have already been installed by the Customer;

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• Batteries, accumulators, cables, lighting, semiconductors, insofar as the seal or packaging has been opened;

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• Piece goods, expendables

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• Special orders placed by the customer, e.g. spare parts ordered especially for the customer, etc.

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In the case of an effective request the merchandise and any benefits (eg customs advantages) have to be returned. If you cannot fully or partially return the recieved goods in the same conditions as recieved, we will request compensation. However this is not the case, if the surrendered goods have only be impaired by the examination, as would have been possible in a shop. In addition, you can avoid the obligation to pay compensation by not using the goods as your property and refraining from using the item in a way that the resulting deterioration could reduce its value. Otherwise, the customer can avoid entering into an obligation to indemnify the seller by abstaining from using the goods as an owner would and by refraining from any activity which may decrease the value of the goods.

Please use the the original or any other appropriate packaging. If the goods were not sent by parcel, plaese let us know, we will have the them collected. In case of the goods being of value under € 40,00, you will have to bear the cost of returning. In case the delivered goods do not correspond to your order, you can return the goods at no costs. This request shall be made within 14 days of receipt of the goods.

If you already paid for the goods, we will revoke this for a refund immediately. If our goods are returned in a deteriorated, you are legally bound replace the value. The flat-rate replacement value is 15% of the value of goods. The replacement value to be payed if the original packaging is damaged, as these goods can no longer be sold as new after return. A value compensation is not payable, as far as our goods were tested, as it would be possible in a shop. On the other hand, significant traces of use can result in a replacement value that corresponds to the purchase price. If you consider a revocation, please limit yourself to an optical examination and do not take the goods in regular use.

In the case of reimbursement, the amount can only be returned with a full statement of bank account (account holders, bank and account number) on the RMA-Form. For a foreign bank connection we also need the BIC / SWIFT code and the IBAN Code (In general, you can get this information from your bank)